Children's Miracle Network Hospitals
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Extra Life
"How do I...?"
15
How do I delete an offline donation I added?
How do I submit a check or cash that was donated? (Offline Donation)
How do I get a tax receipt for a donation I made?
How do I get in touch with Extra Lifers near me?
How do I contact my hospital?
View all 15
Getting Started
16
What is Extra Life?
Where does the money I raise go and how can gaming help children's hospitals?
What are my options for fundraising in CAD?
What are teams?
How do people get their events started?
View all 16
Level Up Your Fundraising
6
How can I learn more about being a team captain?
Do you have any hi-res logos or streaming overlays I can use?
Do you accept matching donations?
Is there documentation on using JSON to help me create applications to track my donations?
Can I do giveaways or raffles on stream or in person?
View all 6
Power Ups for Platinum Fundraisers!
5
Platinum upgrade
I upgraded to platinum but it's not showing on my page. What gives?
Missing your platinum power-up reward?
I earned a Hero Medal, how do I redeem it?
Where are my Extra Life United incentives?
Live Streaming
4
How do I start streaming for Extra Life?
Do I have to stream my gameplay?
Does Extra Life have streaming graphics or videos to promote my stream?
The embedded banner is broken/not working!
Tiltify - Fundraising Platform
16
Who do I contact if I have an issue with my Tiltify Fundraising page?
Can I start an Extra Life team on Tiltify?
Can my team choose a region/hospital to support?
How do I verify I'm fundraising for my preferred children's hospital?
I found a team on extra-life.org that I want to join. Can I connect my Tiltify page to that team?
View all 16
Lifetime Achievement Award for Fundraising
10
What is the Lifetime Achievement Challenge Coin?
Who is eligible for the Lifetime Achievement Challenge Coin?
How do I find my lifetime fundraising total?
How do I redeem the Lifetime Achievement Challenge Coin?
How long will the Lifetime Achievement Challenge Coin be offered?
View all 10
Extra Life Controller
11
What’s going on with the Extra Life Controller (Fundraising Reward)?
How do I unlock the Extra Life Controller (Fundraising Reward)?
Who is eligible for the Extra Life Controller (Fundraising Reward)?
What system is the Extra Life Controller (Fundraising Reward)?
Who made the Extra Life Controller (Fundraising Reward)?
View all 11
Bring Extra Life to Work
7
What is 'Bring Extra Life to Work'?
What resources do you have that can help me pitch Extra Life to my boss/HR?
Where can I find information about CMN Hospitals' financials?
What if they ask to speak to someone from CMN Hospitals?
How do I convert my individual participant page to a Team page?
View all 7
Butterfinger In-Game Codes FF VII Rebirth
17
What is the Butterfinger & Final Fantasy gaming promotion?
Why is Butterfinger partnering with Extra Life?
What is Game Day?
How do I join Butterfinger’s Super Team Page?
How many DLCs do I get if I donate more than $5?
View all 17
Extra Life D20 - Fundraising Unlock
13
What’s going on with the D20?
How do I unlock the D20?
Who is eligible for the D20?
How big is the D20?
What about the funds I have already raised this year?
View all 13
General Questions
Technical Issues
4
How do I reset my cache and cookies on Windows?
How do I reset my Cache and Cookies on Mac?
Is An Application down?
EZPMR Issues
Where It Goes
1
Where It Goes
Mission Control
Mission Control
4
Mission Control Password Reset
Changing Profile Image
Edit Subscriptions
View Profile
DonorDrive
Resources
0
Extra Life (Internal)
Incentive Issues
1
Participant Received the Wrong Item or Item was Lost During Shipping
Website and Account Issues
2
Donations not showing up on participant page
Delete account
Help Desk Software
by Freshdesk