"How do I...?"
Knowledge base for participants who have issues they can self-solve.
Made a mistake entering an offline donation? You can remove it and re-add it correctly in just a few steps: Log in to your Extra Life account. Click Do...
Thu, 6 Aug, 2026 at 7:16 AM
There are some instances where you might receive an “offline” donation (cash or check) from your supporters. Follow this process to make sure you receive...
Mon, 9 Mar, 2026 at 1:08 PM
A receipt should have been emailed to you automatically after your donation. If you need a copy, contact our support team and we'll send one over. If yo...
Thu, 6 Aug, 2026 at 7:18 AM
Feel free to hop in our official Extra Life Discord server and/or the official Extra Life Facebook Groups to find other Extra Lifers in your area! We have t...
Tue, 19 May, 2020 at 8:44 AM
You can visit our website to find your nearest partnered Children's Miracle Network hospital using the "Find My Hospital" search tool. We'...
Thu, 6 Aug, 2026 at 7:26 AM
To locate your participant ID please follow the steps below: 1) Log in to your Extra Life Account using the "LOGIN" button on the upper right han...
Mon, 10 Nov, 2025 at 11:30 AM
Creating a custom URL is a great way to have an easy to share link for your family and friends to quickly find and donate to your fundraising page! Crea...
Thu, 4 Feb, 2021 at 1:05 PM
Once you've registered, you can't change your hospital yourself, but we're happy to update it for you. Email support@extra-life.org with your cu...
Thu, 6 Aug, 2026 at 7:31 AM
Changing teams is easy to do yourself! If you are not a team captain, you can follow the steps below! If you are a team captain please send us a message t...
Tue, 19 May, 2020 at 8:39 AM
**Note, this feature will convert all donations into USD and Facebook donations outside of the USA will not offer tax receipts. Fundraising pages can curren...
Wed, 8 Jul, 2020 at 4:29 PM